Refund policy

1. When you can get a refund

• Duplicate transfers (paying twice for the same order) or overpayment.
• You paid but the plan could not be activated because of our error, and we could not fix it within 3 business days.
• A request within 7 days of first activation, if the benefits have not been used significantly (for example: no Pro lesson completed and fewer than 10 AI Tutor questions; for Teacher plans: no student has joined a class).

2. When refunds are not given

• More than 7 days after activation, except for errors on our side.
• The account was locked for breaking the Terms of use.

3. How to request

Send a request via the contact channel shown on the website with your username, order code, bank transaction reference and reason. We reply within 3 business days. Approved refunds go back to the paying account within 7 business days, and the related benefits are withdrawn.

Updated: 30 Oct 2026.

If the Vietnamese and English versions differ, the Vietnamese version prevails.